Issues
I received the wrong item
We’re sorry if you received an item different from what you ordered. Please contact us and include:. Order numberA photo of the item you receivedA photo of the packing slip, if available. Once we receive these details, our team will review your order
My spare part or accessory has not arrived yet
This means your main order may arrive first, while the spare part or accessory arrives a few days later in a separate shipment. If your accessory has separate tracking, please use that tracking link to follow the delivery. If the spare part or access
My product arrived broken or defective
We’re sorry if your Hilio product arrived broken or defective. Please contact us so our team can review the issue. To help us check this quickly, please include:. Order numberPhoto or video showing the issueA short description of what is happening. O
I am missing parts from my order
We’re sorry if something appears to be missing from your order. For some Hilio ALIFE Pro 5000 orders, spare parts and accessories may ship separately from the main unit. This means the main product may arrive first, while the spare parts or accessori