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Hilio Shop

Need help? The Hilio Shop Help Center offers instructions on all topics – from ordering to troubleshooting our products. Learn more.

Hilio Shop Help Center

Where are you based?

Do you offer B2B or bulk discounts?

How do I make a GDPR or data deletion request?

How do I unsubscribe from marketing emails?

About Us

I can’t find my order or I used the wrong email at checkout

I did not place this order or it looks fraudulent

Can I change the color or variant of my order?

Can I add another item to my existing order?

Can I cancel my order?

When will my HEPA filter set or pre-order item ship?

Do I still need to pay my Klarna invoice if I’m getting a refund?

What if I already paid my Klarna invoice?

What if Klarna is still asking me to pay?

My Klarna payment failed or I have a Klarna question

Payment

My discount code did not apply. Can I apply it after ordering?

Discount Code

Where is my order?

My order hasn’t arrived

My tracking link is not working or has not updated

Can I change my shipping address?

I saw this product cheaper on AliExpress. Is it the same?

Is Cotair your brand?

Is this a real or original product?

Product

I received the wrong item

My spare part or accessory has not arrived yet

My product arrived broken or defective

I am missing parts from my order

Issues

My vacuum isn’t charging

My robot vacuum is not connecting to the app

How do I set up my robot vacuum or use the app?

How do I return an item?

Do you offer subscriptions for filters or accessory refills?

Subscription

How long is the warranty?

My product broke after the warranty period. Can you repair it?

Warranty

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