If your Hilio vacuum is not charging, please try the steps below first. Make sure the dock or charger is plugged in properly. Check whether the indicator light shows power. If your vacuum has a removable battery, make sure the battery is properly sea

If your Hilio vacuum is not charging, please try the steps below first.Make sure the dock or charger is plugged in properly.Check whether the indicator light shows power.If your vacuum has a removable battery, make sure the battery is properly seated.Try a different power outlet.Let the vacuum charge for at least 4 hours before trying again.<h2 data-section-id="1az7jf9" data-start="3708" data-end="3756" id="what-should-i-do-if-it-still-does-not-charge">What should I do if it still does not charge?</h2>If your vacuum still does not charge after trying these steps, please contact us.Please include:Your order number A short video showing the issue A brief description of what happens when the vacuum is connected to the chargerOur team will review the issue and help with the next step.

My vacuum isn’t charging

If your Hilio robot vacuum is not connecting to the app, please try the steps below. First, make sure your Wi-Fi network is 2.4 GHz. The robot will not connect to a 5 GHz network. Next, reset the robot by holding the reset button for 5 seconds until

If your Hilio robot vacuum is not connecting to the app, please try the steps below.First, make sure your Wi-Fi network is 2.4 GHz. The robot will not connect to a 5 GHz network.Next, reset the robot by holding the reset button for 5 seconds until you hear a confirmation tone.After resetting, open the app and try pairing the robot again.Please also make sure your phone is connected to the same Wi-Fi network you are trying to pair the robot with.<h3 data-section-id="1xqt01e" data-start="1362" data-end="1412" id="what-should-i-do-if-it-still-does-not-connect">What should I do if it still does not connect?</h3>If the robot still does not connect after these steps, please contact us.Please include:Your order number The model of your robot vacuum A short description of what happens during pairing A screenshot of any error message, if availableOur team will review this and help with the next step.

My robot vacuum is not connecting to the app

Your Hilio robot vacuum comes with a quick-start guide in the box. This is the best place to begin when setting up the robot for the first time. You can also find the user manual on the product page for your specific model. For Hilio Cotair Roam, the

Your Hilio robot vacuum comes with a quick-start guide in the box. This is the best place to begin when setting up the robot for the first time.You can also find the user manual on the product page for your specific model.<h3 data-section-id="tzd45b" data-start="1017" data-end="1065" id="how-do-i-connect-my-robot-vacuum-to-the-app">How do I connect my robot vacuum to the app?</h3>For Hilio Cotair Roam, the app pairing process is explained in the user manual.Please follow the steps in the manual carefully, including checking your Wi-Fi connection and pairing the robot through the app.<h3 data-section-id="1lwgbhc" data-start="1278" data-end="1308" id="what-if-i-still-need-help">What if I still need help?</h3>If you have followed the quick-start guide and manual but still cannot complete the setup, please contact us.Please include:Your order number Your robot vacuum model The step you are stuck on Any error message shown in the app, if availableOur team will review this and help with the next step.

How do I set up my robot vacuum or use the app?

Send us an email and we will get back to you as soon as possible. We are happy to help!

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