My robot vacuum is not connecting to the appUpdated a month ago

If your Hilio robot vacuum is not connecting to the app, please try the steps below.

First, make sure your Wi-Fi network is 2.4 GHz. The robot will not connect to a 5 GHz network.

Next, reset the robot by holding the reset button for 5 seconds until you hear a confirmation tone.

After resetting, open the app and try pairing the robot again.

Please also make sure your phone is connected to the same Wi-Fi network you are trying to pair the robot with.

What should I do if it still does not connect?

If the robot still does not connect after these steps, please contact us.

Please include:

Your order number
The model of your robot vacuum
A short description of what happens during pairing
A screenshot of any error message, if available

Our team will review this and help with the next step.