Order

I can’t find my order or I used the wrong email at checkout

If you cannot find your order confirmation email, or you think you may have entered the wrong email address at checkout, please contact us. To help us find your order, please include:. Order number, if you know itName used on the orderApproximate ord

I did not place this order or it looks fraudulent

If you received an order confirmation for an order you do not recognize, or you believe an order may be fraudulent, please contact us right away. To help us review the case, please include:. Order numberEmail address the order was placed underWhat ma

Can I change the color or variant of my order?

We can only change the color or variant of your order if it has not yet been dispatched. If you need to make a change, please contact us as soon as possible at [email protected] and include:. Order numberCurrent item orderedColor or variant you woul

Can I add another item to my existing order?

We may be able to add another item to your existing order if the order has not yet been dispatched. To request this, please contact us as soon as possible and include:. Order numberProduct you would like to addConfirmation of your shipping address. I

Can I cancel my order?

We can only cancel an order if it has not yet been dispatched. If you would like to cancel your order, please contact us as soon as possible with your order number. If the order has not shipped yet, our team will help cancel it. If the order has alre

When will my HEPA filter set or pre-order item ship?

Some accessories, such as HEPA filter sets for the Hilio Cotair Pro 650W, may be sold as pre-order items. Pre-order items have a stated shipping date on the product page. Payment is taken when the order is placed, and the item ships from the warehous