My vacuum isn’t chargingUpdated 24 days ago

If your Hilio vacuum is not charging, please try the steps below first.

Make sure the dock or charger is plugged in properly.

Check whether the indicator light shows power.

If your vacuum has a removable battery, make sure the battery is properly seated.

Try a different power outlet.

Let the vacuum charge for at least 4 hours before trying again.

What should I do if it still does not charge?

If your vacuum still does not charge after trying these steps, please contact us.

Please include:

Your order number
A short video showing the issue
A brief description of what happens when the vacuum is connected to the charger

Our team will review the issue and help with the next step.