About Us
Where are you based?
Hilio Shop is operated by Living Nine B.V., based in Amersfoort, Netherlands. Our customer support team helps with order questions, returns, warranty concerns, and general product enquiries. Returns are sent to dedicated EU warehouses. Because the co
Do you offer B2B or bulk discounts?
Yes, bulk discounts are available directly on selected product pages as bundle options. The standard bundle discounts are:. 2 units: 20% off3 units: 30% off. You can choose the bundle option directly on the product page before checkout. For business
How do I make a GDPR or data deletion request?
If you would like to delete your data or make a GDPR request, please contact us. Please include:. The email address connected to your account or orderWhat you would like deleted or updated, such as full account data, order history, or marketing data
How do I unsubscribe from marketing emails?
You can unsubscribe from Hilio marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email. Once you unsubscribe, you should stop receiving marketing emails from us. Please note that you may still receive import