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If you would like to delete your data or make a GDPR request, please contact us.Please include:The email address connected to your account or order What you would like deleted or updated, such as full account data, order history, or marketing data only Any other details that may help us identify your requestOnce we receive your request, our team will review and process it within the required 30-day GDPR timeframe.

If you would like to delete your data or make a GDPR request, please contact us. Please include:. The email address connected to your account or orderWhat you would like deleted or updated, such as full account data, order history, or marketing data

How do I make a GDPR or data deletion request?

About Us

Where are you based?

Do you offer B2B or bulk discounts?

How do I unsubscribe from marketing emails?

I can’t find my order or I used the wrong email at checkout

I did not place this order or it looks fraudulent

Can I change the color or variant of my order?

Can I add another item to my existing order?

Can I cancel my order?

When will my HEPA filter set or pre-order item ship?

Do I still need to pay my Klarna invoice if I’m getting a refund?

What if I already paid my Klarna invoice?

What if Klarna is still asking me to pay?

My Klarna payment failed or I have a Klarna question

Payment

My discount code did not apply. Can I apply it after ordering?

Discount Code

Where is my order?

My order hasn’t arrived

My tracking link is not working or has not updated

Can I change my shipping address?

I saw this product cheaper on AliExpress. Is it the same?

Is Cotair your brand?

Is this a real or original product?

Product

I received the wrong item

My spare part or accessory has not arrived yet

My product arrived broken or defective

I am missing parts from my order

Issues

My vacuum isn’t charging

My robot vacuum is not connecting to the app

How do I set up my robot vacuum or use the app?

How do I return an item?

Do you offer subscriptions for filters or accessory refills?

Subscription

How long is the warranty?

My product broke after the warranty period. Can you repair it?

Warranty

How do I make a GDPR or data deletion request?Updated a month ago