My product arrived broken or defectiveUpdated a month ago

We’re sorry if your Hilio product arrived broken or defective.

Please contact us so our team can review the issue.

To help us check this quickly, please include:

Order number
Photo or video showing the issue
A short description of what is happening

Once we receive those details, our team will review the case and confirm the next step.

Please do not send the item back before receiving instructions from our team.