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Hilio Shop

<p>Please check your Klarna app for the latest invoice and balance status. If a refund has already been processed but Klarna is still requesting payment after a few business days, please contact Klarna directly through the app so they can review your invoice.</p>

Please check your Klarna app for the latest invoice and balance status. If a refund has already been processed but Klarna is still requesting payment after a few business days, please contact Klarna directly through the app so they can review your in

What if Klarna is still asking me to pay?

Payment

Where are you based?

Do you offer B2B or bulk discounts?

How do I make a GDPR or data deletion request?

How do I unsubscribe from marketing emails?

About Us

I can’t find my order or I used the wrong email at checkout

I did not place this order or it looks fraudulent

Can I change the color or variant of my order?

Can I add another item to my existing order?

Can I cancel my order?

When will my HEPA filter set or pre-order item ship?

Do I still need to pay my Klarna invoice if I’m getting a refund?

What if I already paid my Klarna invoice?

My Klarna payment failed or I have a Klarna question

My discount code did not apply. Can I apply it after ordering?

Discount Code

Where is my order?

My order hasn’t arrived

My tracking link is not working or has not updated

Can I change my shipping address?

I saw this product cheaper on AliExpress. Is it the same?

Is Cotair your brand?

Is this a real or original product?

Product

I received the wrong item

My spare part or accessory has not arrived yet

My product arrived broken or defective

I am missing parts from my order

Issues

My vacuum isn’t charging

My robot vacuum is not connecting to the app

How do I set up my robot vacuum or use the app?

How do I return an item?

Do you offer subscriptions for filters or accessory refills?

Subscription

How long is the warranty?

My product broke after the warranty period. Can you repair it?

Warranty

What if Klarna is still asking me to pay?Updated a month ago