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Hilio Shop

Yes, all products sold by Hilio are original from the manufacturer.When you purchase through Hilio, your product includes customer support from our team and a 2-year EU warranty for manufacturing defects from the date of purchase.If you have a question about a specific product or order, please contact us and our team will be happy to help.

Yes, all products sold by Hilio are original from the manufacturer. When you purchase through Hilio, your product includes customer support from our team and a 2-year EU warranty for manufacturing defects from the date of purchase. If you have a ques

Is this a real or original product?

Product

Where are you based?

Do you offer B2B or bulk discounts?

How do I make a GDPR or data deletion request?

How do I unsubscribe from marketing emails?

About Us

I can’t find my order or I used the wrong email at checkout

I did not place this order or it looks fraudulent

Can I change the color or variant of my order?

Can I add another item to my existing order?

Can I cancel my order?

When will my HEPA filter set or pre-order item ship?

Do I still need to pay my Klarna invoice if I’m getting a refund?

What if I already paid my Klarna invoice?

What if Klarna is still asking me to pay?

My Klarna payment failed or I have a Klarna question

Payment

My discount code did not apply. Can I apply it after ordering?

Discount Code

Where is my order?

My order hasn’t arrived

My tracking link is not working or has not updated

Can I change my shipping address?

I saw this product cheaper on AliExpress. Is it the same?

Is Cotair your brand?

I received the wrong item

My spare part or accessory has not arrived yet

My product arrived broken or defective

I am missing parts from my order

Issues

My vacuum isn’t charging

My robot vacuum is not connecting to the app

How do I set up my robot vacuum or use the app?

How do I return an item?

Do you offer subscriptions for filters or accessory refills?

Subscription

How long is the warranty?

My product broke after the warranty period. Can you repair it?

Warranty

Is this a real or original product?Updated a month ago